Shipping policy

We ship gifts throughout the United States and handle each order with care from start to finish.

Most orders ship within 2–4 business days, Monday through Friday.

During peak seasons or for larger orders, processing times may be slightly longer.

Once your order ships, you’ll receive a confirmation email with tracking details.

We ship nationwide using trusted carriers including UPS, FedEx, and USPS.

Shipping options and rates are calculated at checkout based on your delivery address.

Delivery times vary depending on location and shipping method selected at checkout.

Please double-check your shipping details before placing your order.

If you need to make a change, contact us as soon as possible. Once an order has shipped, we’re unable to update the address.

If your package shows as delivered but hasn’t arrived, we recommend checking with neighbors or your delivery location first.

If you still need help, reach out and we’ll do our best to assist.

During warmer months, we may adjust our assortment to avoid melt-prone items.

If something arrives damaged, contact us within 5 days and we’ll make it right.

We currently ship within the United States only.

Every gift includes a personalized message, delivered as a digital card when your gift arrives.

If you have questions or need assistance, reach out anytime at hello@birdytell.com.